Frequently Asked Questions

How do I...

Get a library card?

All Greene County residents or property owners are eligible to receive a free library card. Adults and parents/guardians of children over 5 years old must present a picture ID and an additional proof of address to get a card for themselves and/or minor children. New patrons may check out three books on the day the card is issued and after that have full library privileges. The original card is free; however there is $3 fee to replace lost cards. 

Check out materials? 

Present your card and item(s) you want to check out at the circulation desk. Books, audiobooks, and DVDs are checked out for 2 weeks. Overdue fines for these materials is .25 cents per day. Three DVDs may be checked out on an adult card, as can three books from our new section or five audiobooks. A patron in good standing may have up to 10 items checked out on their card at one time.

Renew or return an item?

Most items can be renewed one time if the item has not been reserved by another patron. Books and audiobooks can be renewed for an additional 2 weeks. Renewals may be done in person at the circulation desk, by phone (423-638-5034), or (as long as the item is not overdue) online (see How do I sign into my library account? below). If the library is closed, a book drop is provided outside to the right of the front door for your convenience.

Sign into my library account? 

Each library card holder has an account linked to the library's online catalog. To sign in to that account, click "My account" in the top navigation bar of the homepage. Then click "log in" at the top of the catalog page. Enter your library barcode (no spaces) and the PIN assigned to you. Patrons are assigned the first eight characters of their last name with no capital letters as their PIN when the library card is created, but it can be changed by the patron later.

Place a hold on a book? 

You may place a hold on a book either in person at the circulation desk, by phone, or from your online account. The library has reciprocal loan agreements with other libraries in the OWL consortium. If we do not own the book you want, it may be available by courier from another library.  It can take a week or longer to receive a book from another library. New books, audiobooks, and DVDs are not eligible for sharing between libraries.

Know which libraries are in the OWL Consortium? 

Libraries that make up the OWL Consortium and participate in inter-library loans are Bristol Public Library, Johnson City Public Library, Sullivan County Public Library, Kingsport Public Library, Elizabethton/Carter County Public Library, Greeneville/Greene County Public Library (that's us!), Unicoi County Public Library, Mosheim Public Library, and Johnson County Public Library.

Use a public computer? 

The library has 12 public PCs with internet access. Anyone visiting the library may use a computer for a one hour session with presentation of their library card or photo id. Additional time can be added, if no one is waiting to use a computer. Patrons are not allowed to visit inappropriate websites or chat rooms.

Copy or print something?

Photocopies are made by the library staff and are 20 cents per single-sided page (double-sided pages are 30 cents).  Printouts made from the public computers are picked up at the circulation desk and cost the same as photocopies. Color prints from computers are $1 per page. You can also e-mail a document in most standard formats to grv.ggcpl@gmail.com and then come let a front desk clerk know about the document you want printed.

Use the Library's Wi-Fi?  

The library's Wi-Fi is open access and does not require a password. Connect to the Wi-Fi by selecting "GGCPL Public." To complete the connection to the Wi-Fi, users must open their browser, read the Library policy, and hit "Continue." Wireless devices do not have access to the printers.

Access the eBook and Audiobook collection?  

To access the library's electronic resources, click on the icon labeled "TN Reads" under "Discover" on the home page. Search for and select Greeneville/Greene County Public Library as your location. Enter the barcode number from your library card (no spaces) and sign in. You can also use the "Libby" or "Overdrive" app available for smart phones and other mobile devices to access TN Reads. If you need assistance, please stop by the library or call during our business hours.